Planning Your Company’s Succession
Selling a business is a deeply personal decision. You’ve built your company with dedication, cultivating a team and a client base that rely on you for their needs today—and for years to come. When you think about succession, you’re not only positioning your business for continued success but also shaping your legacy.
At DDS, we understand that passion for the industry and the effort it takes to build a trusted business. We work closely with business owners of all sizes, helping them evaluate their options, assess company valuation, and design acquisition plans that align with their goals.
DDS has earned a reputation as a reliable managed print service provider. Businesses come to us not only for our expertise but also because of our strong commitment to company culture, employee satisfaction, and community involvement. Starting from our early days in print services, we’ve grown through industry changes and built a robust, forward-thinking organization that excels by prioritizing the needs of our clients, our employees, and our communities.
Our sustained growth stems from our high-performance standards and a workplace culture that values both employee and customer satisfaction. We believe in the importance of creating positive experiences and contributing meaningfully to the communities we serve.
Whether you’re exploring acquisition options or ready to take the next step, we’re here to be your trusted partner. We encourage you to connect with us to learn more about DDS.
How Will DDS Treat Your People?
Acquisitions can be unnerving! We could go on and on about the mentorship and opportunities we provide. But we thought you’d prefer to hear it first-hand from those who joined our team through an acquisition.
How Do We Integrate?
Selling a business is a journey, often filled with complex emotions. While the transaction itself may seem straightforward, what happens afterward is what truly defines a successful transition. For business owners and their employees, understanding the next steps can be just as important as the sale itself.
At DDS, we’ve been told time and again that our integration model is ideal for companies in the managed print and document solutions space. Why? Because we focus on expanding client relationships and creating meaningful career paths for employees. Our track record in managed print services speaks to our commitment to effective integration.
Here’s how we work together for a successful transition:
On-Site Introduction
Announcing the sale is a significant moment for everyone involved, from the owner to the employees and DDS’s team. During this initial on-site visit, we introduce our company and values, and employees get to experience DDS’s welcoming culture firsthand. This introduction often includes a social component to help everyone feel comfortable and valued. It’s a productive and enjoyable day, and it sets a positive tone for the journey ahead.
Integration Plan
DDS’s strong brand and team culture make us a company that people are excited to join. We strive to build on the initial energy from our first meeting and maintain that momentum. Our integration process begins during due diligence, and we aim for full integration as soon as possible to provide consistent support to both clients and employees. This approach includes everything from branding and communication to technology alignment and business processes. Often, once we begin the process, employees feel the excitement and even ask us to expedite integration!
Resources and Support
Our dedicated teams—spanning customer care, sales, service, operations, and HR—work closely with new employees on-site, training and sharing best practices. By immersing ourselves in their work environment, we’re able to understand the unique strengths of each new team and learn how best to incorporate their processes into DDS’s model.
Customer Integration
Getting to know our new customers is essential to DDS’s approach. We work with our new sales teams to invite customers to “Meet the CEO” events, giving them a chance to hear directly from leadership, learn about DDS’s commitment to service, and explore our broad range of offerings. These events are a great way for us to introduce DDS’s personality and demonstrate our commitment to performance.
Expanded Solutions
Initially, we focus on the company’s core offerings and supporting its customers during the transition. Over time, we begin introducing other DDS services, such as Managed IT and Managed Print Services, to provide more value and strengthen client relationships. This gives our sales team the chance to engage customers consultatively and bring new, relevant solutions to the table.
Every acquisition has its own unique dynamics. Each one is a chance for us to refine our processes and collaborate in new ways. Success is driven by engaged leadership and close collaboration on both sides.
The businesses we have purchased to date are
All Office Business Machines
AM Copiers
BBM Business Machines
BOSS Ballarat Office Supplies and Service
Code Red Photocopiers
Central Victorian Business Machines
Multifax DDS Perth (Melbourne Office)
Microvoice
Northwest Business Equipment
Baywest Business Equipment
Photo Cop Business Machines
Toner Power
