Frequently Asked Questions
SUPPORT
Frequently Asked Questions
We have put together a list of common questions and their answers to provide you with with quick and easy access to information about our business. If you don't find what you're looking for here, our customer support team is only a phone call away.
FAQs
What is DDS Group?
DDS Group (Digital Document Solutions Group Pty Ltd) is an Australian provider of digital document solutions and Managed Print Services. They specialize in the sale and lease of photocopiers, printers, and related services.
Where is DDS Group located?
DDS Group's head office is located in Moorabbin, Victoria. They also have regional offices in Geelong, Ballarat, and Bendigo, supporting businesses throughout Melbourne and across Victoria.
Which brands does DDS Group partner with?
DDS Group is an authorized partner of leading brands, including Canon, Sharp, Epson, and HP, offering a wide range of photocopiers, printers, and multifunction devices.
What services does DDS Group offer?
DDS Group provides a comprehensive suite of services, including Managed Print Services, document automation, printer and photocopier rental, and finance options to suit various business needs.
Does DDS Group supply consumables like inks and toners?
Yes, DDS Group offers a wide range of inkjet cartridges, toner cartridges, and other printer accessories and consumables through their Inks & Toners division.
Can DDS Group assist with document scanners?
Absolutely. DDS Group supplies various document scanners, including flatbed scanners, to cater to different business requirements.
Does DDS Group offer interactive displays?
Yes, they provide interactive displays such as the HDi Mobi™ Touch Screen and Fixed Height Trolley, enhancing collaborative work environments.
What support does DDS Group provide for their products?
DDS Group has a team of over 18 factory specialist trained technicians who offer onsite installation, staff training, and ongoing repair and maintenance services. DDS Group also offers proactive support and maintenance with their managed print services.
What are Managed Print Services (MPS) offered by DDS Group?
Managed Print Services (MPS) by DDS Group are designed to help businesses optimize their printing infrastructure, enhance productivity, and reduce operational costs. Our MPS encompasses comprehensive management of all aspects of your business' printing needs, including:
- Equipment Financing: Providing access to the latest printing technology without the need for significant upfront investment.
- Ongoing Onsite Services: Regular maintenance and prompt repairs to ensure optimal performance and minimize downtime.
- Consumables Management: Automated monitoring and replenishment of supplies like ink and toner to prevent shortages.
By implementing a tailored print management plan, businesses can achieve better control, accountability, and significant time savings, allowing them to focus on core operations.
What software solutions does DDS Group offer for print management?
DDS Group provides advanced print management software solutions, including Uniflow and PaperCut, to help businesses improve security, efficiency, and cost control in their printing environments.
- Uniflow: A powerful print and scan management solution that enhances document security, reduces waste, and integrates seamlessly with Canon devices.
- PaperCut: A flexible, user-friendly software that helps businesses track, manage, and control printing, reducing costs and environmental impact.
These solutions help businesses of all sizes streamline their workflows, enforce print policies, and improve document security while reducing unnecessary printing expenses. DDS Group offers installation, configuration, and training to ensure businesses get the most out of these tools.
What is the Unlimited Flat Rate Plan offered by DDS Group?
The Unlimited Flat Rate Plan from DDS Group is designed to provide businesses with predictable, all- inclusive billing for their office copiers and printers. Key features of this plan include: DDS Group
- Comprehensive Coverage: A single monthly invoice encompasses equipment, parts, labor, toner, and IT support, eliminating the need for multiple billings. DDS Group
- Unlimited Printing: Enjoy unrestricted printing in both color and black & white without worrying about overage charges or per-page costs. DDS Group+1DDS Group+1
- Cost Stability: The plan's pricing remains fixed throughout the contract term, ensuring no unexpected increases and aiding in effective budget management. DDS Group
- Flexibility: Easily upgrade your equipment during the program to keep pace with technological advancements and evolving business needs. DDS Group
- Cost Savings: Businesses can anticipate approximately 20% savings over the contract term compared to traditional printing programs. DDS Group
Additionally, DDS Group offers a "$100 Machine Down" guarantee, pledging to attend to maintenance issues within 4 business hours. If they arrive later, DDS will donate $100 to a charity of your choice. DDS Group
This plan is ideal for businesses seeking a streamlined, cost-effective approach to managing their printing needs without the concern of fluctuating expenses.
What do customers say about DDS Group in their online reviews?
DDS Group has received outstanding feedback from clients, as evidenced by their numerous positive online reviews. For instance, on Google Reviews, DDS Group boasts a 5.0-star rating based on 445 reviews.
Clients frequently commend DDS Group for their professionalism, prompt service, and the quality of their products. For example, Rob Parker mentioned a seamless transition to DDS Group's services, highlighting the team's prompt, professional, and friendly approach. Similarly, Chandler & Co Real Estate praised DDS Group for their outstanding service and fantastic photocopiers, noting the team's knowledgeability and responsiveness.
These testimonials reflect DDS Group's commitment to delivering high-quality products and exceptional customer service, solidifying their reputation as a trusted provider in the industry.
How can I contact DDS Group for more information?
You can reach DDS Group by phone at 1300 174 277 or via email at info@ddsgroup.com.au.
Their head office is located at 660B South Rd, Moorabbin VIC 3189, and they are open from 8:30 am to 5:00 pm, Monday to Friday.
For more detailed information about their products and services, please visit their official website at www.ddsgroup.com.au.
DDS Group (Digital Document Solutions Group Pty Ltd) is an Australian provider of digital document solutions and Managed Print Services. They specialize in the sale and lease of photocopiers, printers, and related services.
DDS Group's head office is located in Moorabbin, Victoria. They also have regional offices in Geelong, Ballarat, and Bendigo, supporting businesses throughout Melbourne and across Victoria.
DDS Group is an authorized partner of leading brands, including Canon, Sharp, Epson, and HP, offering a wide range of photocopiers, printers, and multifunction devices.
DDS Group provides a comprehensive suite of services, including Managed Print Services, document automation, printer and photocopier rental, and finance options to suit various business needs.
Yes, DDS Group offers a wide range of inkjet cartridges, toner cartridges, and other printer accessories and consumables through their Inks & Toners division.
Absolutely. DDS Group supplies various document scanners, including flatbed scanners, to cater to different business requirements.
Yes, they provide interactive displays such as the HDi Mobi™ Touch Screen and Fixed Height Trolley, enhancing collaborative work environments.
DDS Group has a team of over 18 factory specialist trained technicians who offer onsite installation, staff training, and ongoing repair and maintenance services. DDS Group also offers proactive support and maintenance with their managed print services.
Managed Print Services (MPS) by DDS Group are designed to help businesses optimize their printing infrastructure, enhance productivity, and reduce operational costs. Our MPS encompasses comprehensive management of all aspects of your business' printing needs, including:
- Equipment Financing: Providing access to the latest printing technology without the need for significant upfront investment.
- Ongoing Onsite Services: Regular maintenance and prompt repairs to ensure optimal performance and minimize downtime.
- Consumables Management: Automated monitoring and replenishment of supplies like ink and toner to prevent shortages.
By implementing a tailored print management plan, businesses can achieve better control, accountability, and significant time savings, allowing them to focus on core operations.
DDS Group provides advanced print management software solutions, including Uniflow and PaperCut, to help businesses improve security, efficiency, and cost control in their printing environments.
- Uniflow: A powerful print and scan management solution that enhances document security, reduces waste, and integrates seamlessly with Canon devices.
- PaperCut: A flexible, user-friendly software that helps businesses track, manage, and control printing, reducing costs and environmental impact.
These solutions help businesses of all sizes streamline their workflows, enforce print policies, and improve document security while reducing unnecessary printing expenses. DDS Group offers installation, configuration, and training to ensure businesses get the most out of these tools.
The Unlimited Flat Rate Plan from DDS Group is designed to provide businesses with predictable, all- inclusive billing for their office copiers and printers. Key features of this plan include: DDS Group
- Comprehensive Coverage: A single monthly invoice encompasses equipment, parts, labor, toner, and IT support, eliminating the need for multiple billings. DDS Group
- Unlimited Printing: Enjoy unrestricted printing in both color and black & white without worrying about overage charges or per-page costs. DDS Group+1DDS Group+1
- Cost Stability: The plan's pricing remains fixed throughout the contract term, ensuring no unexpected increases and aiding in effective budget management. DDS Group
- Flexibility: Easily upgrade your equipment during the program to keep pace with technological advancements and evolving business needs. DDS Group
- Cost Savings: Businesses can anticipate approximately 20% savings over the contract term compared to traditional printing programs. DDS Group
Additionally, DDS Group offers a "$100 Machine Down" guarantee, pledging to attend to maintenance issues within 4 business hours. If they arrive later, DDS will donate $100 to a charity of your choice. DDS Group
This plan is ideal for businesses seeking a streamlined, cost-effective approach to managing their printing needs without the concern of fluctuating expenses.
DDS Group has received outstanding feedback from clients, as evidenced by their numerous positive online reviews. For instance, on Google Reviews, DDS Group boasts a 5.0-star rating based on 445 reviews.
Clients frequently commend DDS Group for their professionalism, prompt service, and the quality of their products. For example, Rob Parker mentioned a seamless transition to DDS Group's services, highlighting the team's prompt, professional, and friendly approach. Similarly, Chandler & Co Real Estate praised DDS Group for their outstanding service and fantastic photocopiers, noting the team's knowledgeability and responsiveness.
These testimonials reflect DDS Group's commitment to delivering high-quality products and exceptional customer service, solidifying their reputation as a trusted provider in the industry.
You can reach DDS Group by phone at 1300 174 277 or via email at info@ddsgroup.com.au.
Their head office is located at 660B South Rd, Moorabbin VIC 3189, and they are open from 8:30 am to 5:00 pm, Monday to Friday.
For more detailed information about their products and services, please visit their official website at www.ddsgroup.com.au.
We have put together a list of common questions and their answers to provide you with with quick and easy access to information about our business. If you don't find what you're looking for here, our customer support team is only a phone call away.
DDS Group (Digital Document Solutions Group Pty Ltd) is an Australian provider of digital document solutions and Managed Print Services. They specialize in the sale and lease of photocopiers, printers, and related services.
DDS Group's head office is located in Moorabbin, Victoria. They also have regional offices in Geelong, Ballarat, and Bendigo, supporting businesses throughout Melbourne and across Victoria.
DDS Group is an authorized partner of leading brands, including Canon, Sharp, Epson, and HP, offering a wide range of photocopiers, printers, and multifunction devices.
DDS Group provides a comprehensive suite of services, including Managed Print Services, document automation, printer and photocopier rental, and finance options to suit various business needs.
Yes, DDS Group offers a wide range of inkjet cartridges, toner cartridges, and other printer accessories and consumables through their Inks & Toners division.
Absolutely. DDS Group supplies various document scanners, including flatbed scanners, to cater to different business requirements.
Yes, they provide interactive displays such as the HDi Mobi™ Touch Screen and Fixed Height Trolley, enhancing collaborative work environments.
DDS Group has a team of over 18 factory specialist trained technicians who offer onsite installation, staff training, and ongoing repair and maintenance services. DDS Group also offers proactive support and maintenance with their managed print services.
Managed Print Services (MPS) by DDS Group are designed to help businesses optimize their printing infrastructure, enhance productivity, and reduce operational costs. Our MPS encompasses comprehensive management of all aspects of your business' printing needs, including:
- Equipment Financing: Providing access to the latest printing technology without the need for significant upfront investment.
- Ongoing Onsite Services: Regular maintenance and prompt repairs to ensure optimal performance and minimize downtime.
- Consumables Management: Automated monitoring and replenishment of supplies like ink and toner to prevent shortages.
By implementing a tailored print management plan, businesses can achieve better control, accountability, and significant time savings, allowing them to focus on core operations.
DDS Group provides advanced print management software solutions, including Uniflow and PaperCut, to help businesses improve security, efficiency, and cost control in their printing environments.
- Uniflow: A powerful print and scan management solution that enhances document security, reduces waste, and integrates seamlessly with Canon devices.
- PaperCut: A flexible, user-friendly software that helps businesses track, manage, and control printing, reducing costs and environmental impact.
These solutions help businesses of all sizes streamline their workflows, enforce print policies, and improve document security while reducing unnecessary printing expenses. DDS Group offers installation, configuration, and training to ensure businesses get the most out of these tools.
The Unlimited Flat Rate Plan from DDS Group is designed to provide businesses with predictable, all- inclusive billing for their office copiers and printers. Key features of this plan include: DDS Group
- Comprehensive Coverage: A single monthly invoice encompasses equipment, parts, labor, toner, and IT support, eliminating the need for multiple billings. DDS Group
- Unlimited Printing: Enjoy unrestricted printing in both color and black & white without worrying about overage charges or per-page costs. DDS Group+1DDS Group+1
- Cost Stability: The plan's pricing remains fixed throughout the contract term, ensuring no unexpected increases and aiding in effective budget management. DDS Group
- Flexibility: Easily upgrade your equipment during the program to keep pace with technological advancements and evolving business needs. DDS Group
- Cost Savings: Businesses can anticipate approximately 20% savings over the contract term compared to traditional printing programs. DDS Group
Additionally, DDS Group offers a "$100 Machine Down" guarantee, pledging to attend to maintenance issues within 4 business hours. If they arrive later, DDS will donate $100 to a charity of your choice. DDS Group
This plan is ideal for businesses seeking a streamlined, cost-effective approach to managing their printing needs without the concern of fluctuating expenses.
DDS Group has received outstanding feedback from clients, as evidenced by their numerous positive online reviews. For instance, on Google Reviews, DDS Group boasts a 5.0-star rating based on 445 reviews.
Clients frequently commend DDS Group for their professionalism, prompt service, and the quality of their products. For example, Rob Parker mentioned a seamless transition to DDS Group's services, highlighting the team's prompt, professional, and friendly approach. Similarly, Chandler & Co Real Estate praised DDS Group for their outstanding service and fantastic photocopiers, noting the team's knowledgeability and responsiveness.
These testimonials reflect DDS Group's commitment to delivering high-quality products and exceptional customer service, solidifying their reputation as a trusted provider in the industry.
You can reach DDS Group by phone at 1300 174 277 or via email at info@ddsgroup.com.au.
Their head office is located at 660B South Rd, Moorabbin VIC 3189, and they are open from 8:30 am to 5:00 pm, Monday to Friday.
For more detailed information about their products and services, please visit their official website at www.ddsgroup.com.au.
