Support
Welcome to Sharp Photocopier’s Knowledge Base
Browse through our knowledge base, it is full of troubleshooting guides, how-to articles, FAQs and even end-user help. If you can't find what you're looking for, let us know.
Troubleshooting
"Load Paper" / "Paper Empty" Print Error
Nothing is printing, display on the photocopier is requesting paper be loaded even though you have paper in the machine.
Print Queue is Stuck
You need to power off the photocopier and clear the print queues on all computers that have sent print jobs.
General
Checking Toner Levels
To check your toner level of the current Sharp range of photocopiers, the levels are conveniently displayed on the screen
Get a Sharp Meter Reading
How to read / view on the Phoenix, Gemini and Virgo meters
Replacing Waste Toner (Waste Collection)
Easy steps to replace the waste toner
How to Print a Manual (CR4 Series)
Here’s how you can print a manual on a CR4 Series printer.
Accessing Copier Webpage
Accessing Copier Webpage
Cancel Job or Change Job Priority
How you can cancel a job or change it's priority on a CR4 Series printer.
Scanning / Connectivity
Adding Emails to Copier Address Book
These instructions will show you how to add additional users Email addresses to your Sharp photocopier Address Book.
Installing Sharp Photocopier Drivers
Installing the driver for your Sharp Photocopier is easier than ever. Below we have instructions on how to do so on your Windows PC, as well as the Sharp Driver search.
Find your Photocopiers IP Address
How to find your photocopiers IP address.
Print / Copy
Printing on Envelopes with your Sharp Copier
You can print addresses on envelopes using many programs, including Microsoft Word with your Sharp Copier
Printing on Heavy Paper or Labels
Printing on Heavy Paper or Labels
Paper Types & Settings Glossary
Description and paper thickness explanations on a Sharp MFD.
Printing Booklets on your Sharp Photocopier
You can print booklets on your Sharp photocopier, if you have an optional finisher your machine can also staple and fold the booklets for you.
DDS FAQs
What is DDS Group?
DDS Group (Digital Document Solutions Group Pty Ltd) is an Australian provider of digital document solutions and Managed Print Services. They specialize in the sale and lease of photocopiers, printers, and related services.
Where is DDS Group located?
DDS Group's head office is located in Moorabbin, Victoria. They also have regional offices in Geelong, Ballarat, and Bendigo, supporting businesses throughout Melbourne and across Victoria.
Which brands does DDS Group partner with?
DDS Group is an authorized partner of leading brands, including Canon, Sharp, Epson, and HP, offering a wide range of photocopiers, printers, and multifunction devices.
What services does DDS Group offer?
DDS Group provides a comprehensive suite of services, including Managed Print Services, document automation, printer and photocopier rental, and finance options to suit various business needs.
Does DDS Group supply consumables like inks and toners?
Yes, DDS Group offers a wide range of inkjet cartridges, toner cartridges, and other printer accessories and consumables through their Inks & Toners division.
Can DDS Group assist with document scanners?
Absolutely. DDS Group supplies various document scanners, including flatbed scanners, to cater to different business requirements.
Does DDS Group offer interactive displays?
Yes, they provide interactive displays such as the HDi Mobi™ Touch Screen and Fixed Height Trolley, enhancing collaborative work environments.
What support does DDS Group provide for their products?
DDS Group has a team of over 18 factory specialist trained technicians who offer onsite installation, staff training, and ongoing repair and maintenance services. DDS Group also offers proactive support and maintenance with their managed print services...
What are Managed Print Services (MPS) offered by DDS Group?
Managed Print Services (MPS) by DDS Group are designed to help businesses optimize their printing infrastructure, enhance productivity, and reduce operational costs. Our MPS encompasses comprehensive management of all aspects of your business' printing...
What software solutions does DDS Group offer for print management?
DDS Group provides advanced print management software solutions, including Uniflow and PaperCut, to help businesses improve security, efficiency, and cost control in their printing environments.
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